You can delete your TREX account, and the personal data that comes with it, whenever you like. The quickest way is right in the app. If you’ve already removed the app or can’t sign in, you can ask us to do it for you.
Delete it in the app
- Open TREX and tap Profile.
- Scroll to the bottom and tap Delete Account.
- Confirm, and your account is deleted.
Deleting your account doesn’t cancel a TREX Premium subscription. Cancel it in your App Store or Google Play subscription settings so you aren’t charged again.
Can’t get into the app?
Send us a deletion request and we’ll take care of it:
- Use our contact form and choose “Delete my account”, or
- Email privacy@trazoventures.com with the subject “Delete my TREX account”.
Include the email address or phone number on your TREX account. To protect you, we may ask you to confirm the request from that email address or phone number before we delete anything. We complete deletion requests within 30 days and email you when it’s done.
What gets deleted
- Your profile: name, username, email address, phone number, and profile photo
- Your login credentials
- Contacts you shared with TREX to invite or add people
- Your device and notification tokens
- Your referral history and any unused rewards
What we keep, and why
- Shared expenses. Expenses you shared stay with the other people in them, so their balances stay correct. They may still show your name as it appeared on the expense.
- Records we’re required to keep. We may keep limited records where the law requires it or to prevent fraud and abuse, only for as long as that purpose requires, and then delete them.
Premium purchase records are held by Apple or Google under their own policies. For more detail, see our Privacy Policy.